Do you offer any pre-made packages?

We offer both pre-made packages based off our sample itineraries, and customised tours catered to individual interests. Tour prices vary depending on the chosen activities, level of accommodation and time of booking.

What should I expect if I have booked an airport transfer?

After collecting your luggage and completing the immigration and customs procedures, you will walk through the exit gate. Your driver or guide will be holding a brown-coloured welcome sign with the Trails of Indochina logo and your name. Airports in Southeast Asia are often crowded, but safe. Please take your time to look around and locate the Trails of Indochina representative.

What are your terms and conditions?

To read our booking terms and conditions, please click here.

What happens if I have booked a transfer but cannot find it on arrival at the airport?

If you have a booked a transfer and are unable to locate us, please call the emergency number of the local operations office(s) listed on your itinerary or service voucher. If you don’t have a mobile or cell phone, please ask the airport staff where you may access a phone.

How to cancel the booking I have made?

If for any reason you need to cancel and have booked directly with Trails of Indochina, please contact us. Our booking terms and conditions, and additional terms and conditions, may apply. If you have booked through a travel agent, please contact your travel agent for any cancellations.

What happens if the hotel cannot find my booking when I arrive?

If you arrive at the hotel and they are unable to find your reservation, please immediately ask your tour guide to contact the local Trails of Indochina operations office so that the situation can be resolved straight away. If your tour guide is no longer with you, ask the hotel to contact the Trails of Indochina office in the country you’re visiting.

How can I transfer payments to you? Do you require a deposit for booking?

We require a deposit of 20% of the booking total to confirm the services for your trip. Payment can be made by credit card or bank transfer in the currencies of USD or AUD.

What happens if my flight is cancelled?

Your agent protects your trip in several ways. If your flight is cancelled due to bad weather, mechanical breakdown of the aircraft on which you are scheduled to travel or an organised labour strike (provided the strike occurs after you pay your premium), you can take a later flight. You’ll be reimbursed for the additional transportation expenses to join your trip, less any refunds paid or payable for your original voucher. Plus, you will be reimbursed for the cost of any unused land or water travel arrangements.