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Cancellation Policy Home Cancellation Policy

HOMESTAY BOOKING POLICY

  • Check-in: 13:00 – 23:00
     
  • Check-out: Before 12:00 noon
     
  • Earlier check-in is possible without surcharge in case that room is available.
     
  • If you prefer earlier check in, we recommend reserving for the prior night to guarantee immediate check in.
     
  • The free luggage storage room is available at our hotel.

Cancellation Policy

  • Any cancellation received before 3 days prior to arrival date, no fee will be charged.
     
  • Any cancellation received after 3 days to arrival date, 100% of deposit or payment will be charged.
  • Failure to arrival at your hotel without reason email from Guests will be treated as No-Show, 100% of deposit or payment will be charged and hotel rooms are not guaranteed.

    Children and Extra beds:
  • Free: All children under 5 years stay free of charge when sharing beds.
    Older child or adult is charged US$ 8 per person per night in an extra bed.

    Pets: Not allowed.

OTHER SERVICES & TOUR BOOKING.

ONE DAY TOUR ( JOIN GROUP)

  • Any cancellation received before 3 days prior to arrival date, no fee will be charged.
  • Any cancellation received after 3 days to arrival date, 100% of deposit or payment will be charged.

TWO DAY OR LONGER TOUR ( JOIN GROUP)

  • Any cancellation received before 7 days prior to arrival date, no fee will be charged
  •  Any cancellation received after 7 days to arrival date, 100% of deposit or payment will be charged.

PRIVATE TOUR 

  • Any cancellation received before 15 days  prior to arrival date, no fee will be charged
  •  Any cancellation received after 15 days to arrival date, 100% of deposit or payment will be charged.

Payment method:

Visa, MasterCard, Bank wire transfer, Paypal, Western Union, and Moneygram. Our prices are NOT inclusive of payment fee so please include this fee when you make the payment/deposit

CHILDREN POLICY

  • Free of charge for 1 kid under 4 years old who share the room with parent.
  • Children below 12 years old shared with parent: 75% charge of adult price.
    - Children from 12 years old up will be applied as adult rate.

HOW TO CONFIRM THE BOOKING

Step # 1: Send us the service you want to book.

Step # 2: We will reconfirm via email + payment link online.

Step # 3: After payment, we will officially confirm the booking.

Best regards

LOCAL TOURS VIETNAM TEAM